{"id":188038,"date":"2021-03-29T22:49:39","date_gmt":"2021-03-30T03:49:39","guid":{"rendered":"https:\/\/www.ucm.edu.co\/?page_id=188038"},"modified":"2023-01-30T07:57:08","modified_gmt":"2023-01-30T12:57:08","slug":"pqrsf","status":"publish","type":"page","link":"https:\/\/www.ucm.edu.co\/en\/comunicaciones\/pqrsf\/","title":{"rendered":"PQRSF"},"content":{"rendered":"<p>La Universidad Cat\u00f3lica de Manizales se ha comprometido a mejorar continuamente en la calidad de sus programas acad\u00e9micos y en la prestaci\u00f3n de los servicios que ofrecemos a nuestros grupos de inter\u00e9s, por eso ponemos a tu disposici\u00f3n el siguiente formulario para que expreses tu petici\u00f3n, queja, reclamo, sugerencia o felicitaci\u00f3n, y as\u00ed podamos suministrarte una respuesta \u00e1gil y oportuna, y mejorar nuestro servicio.<\/p>\n\n\n\n<p>En el menor tiempo posible daremos respuesta a tu PQRSF a trav\u00e9s de correo electr\u00f3nico y verificaremos telef\u00f3nicamente tu nivel de satisfacci\u00f3n.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"terminos-basicos\">T\u00e9rminos b\u00e1sicos<\/h3>\n\n\n\n<p><strong>Peticiones:<\/strong>&nbsp;Solicitud de un requerimiento de informaci\u00f3n por parte del cliente para aportar a la satisfacci\u00f3n de sus necesidades.<\/p>\n\n\n\n<p><strong>Quejas:<\/strong>&nbsp;Expresiones de desacuerdo de clientes o personas relacionadas con la UCM, respecto a sus pol\u00edticas y\/o procedimientos.<\/p>\n\n\n\n<p><strong>Reclamos:&nbsp;<\/strong>Demuestra la existencia de un \u00abdefecto\u00bb en el servicio que afecta la satisfacci\u00f3n plena del cliente.<\/p>\n\n\n\n<p><strong>Sugerencias:&nbsp;<\/strong>Ideas generadas por un cliente, enfocadas al mejoramiento del servicio o de la universidad misma.<\/p>\n\n\n\n<p><strong>Felicitaci\u00f3n:&nbsp;<\/strong>Reconocimiento a las buenas pr\u00e1cticas.<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"gme-f-24\">GME-F-24<\/h3>\n\n\n\n<iframe src=\"https:\/\/saia.ucm.edu.co\/ws\/pqr\/index.html\" style=\"border:none;width:100%;height:500px;\"><\/iframe>","protected":false},"excerpt":{"rendered":"<p>La Universidad Cat\u00f3lica de Manizales se ha comprometido a mejorar continuamente en la calidad de sus programas acad\u00e9micos y en la prestaci\u00f3n de los servicios que ofrecemos a nuestros grupos [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":187933,"menu_order":351,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-188038","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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